Last week, I published the craps game that I played at Resorts Atlantic City.

In this video, I am having a good roll until the dealer makes a mistake, shorting me by $2.

The sequence starts at 48:27 in the video

The Mistake That Started It

The dealer makes change by taking $5 from the red chip that is in my stack…

However, when he uses the change from the red chip, he only puts $3 in the stack, shorting $2…

You might say that I made the first mistake by asking the dealer to make a complicated press, however, the press was not a complicated press. The prior dealer made this press several times.

After the mistake was resolved and I’m paid my $2 change, I roll a 7 out at 50:50.

My Perspective

My problem with letting mistakes go is that it in the long run, it adds up. I’m always paying attention, and I catch a significant number of mistakes when playing craps. I’ve caught mistakes that were in the thousands of dollars.

However, I understand that it doesn’t have to be an ‘all or nothing situation’. A reasonable answer is to let the small mistakes go, and fight to correct the big mistakes. My problem with this response is that letting any mistake go then creates a feeling of resignation, complacency, and sets negative personal precedence for myself. I like being aware, and I don’t like being taken advantage of.

For the reasons I mentioned, I don’t care if it’s a 25 cent mistake, I want my proper payment.

WWYD?

Before you answer ‘WWYD?’, try to think of it from the ante perspective, before the 7 out happens. Of course, if I had a crystal ball that told me I was going to roll a 7 because of the delay, I would have given up the $2. That’s being a Monday morning quarterback.

Would you still try to get your change?

Would you let it go?

ROADGAMBLER COMMENT ON THE MIS-MARKED POINT

I’ve been asked about the mis-marked point. I didn’t say anything because I wanted the scenario to play out. For the sake of entertainment, I wanted to see how long it would go on for before the mistake was caught.

I saw that the dealer on the opposite end mis-marked his point, and I was sure that the stick would correct that dealer. I was somewhat shocked when that dealer then corrected everyone else, including the stick, who had just called out the point.

I’ve told others about what happened, and the general consensus was that such a mistake was not possible with four employees and a table full of players. Mind you, one of those employees – the box – has the job of just watching the table. He literally just sits there and watches the table, and he didn’t catch the mistake.

This is a lesson that when you are at the table, ALWAYS BE SURE TO PROTECT YOURSELF. Be aware of what is going on. I understand that sometimes we are on vacation and want to turn off our brains, but there’s a cost to turning off your brains.

Some players believe that the eye in the sky will protect them. Nope. The eye in the sky’s priority is to protect the casino’s assets. Also, they’re humans who grow bored. In the end, you have to protect yourself.

There is an alternative reason to not bring up the mistake: If you lose, you can then bring up the issue later and claim a refund. Most casinos will issue a refund of the chips lost in this case, but will pay the bet if they bet would have won. It’s like you get two points.

WWYD?

If you saw what happened, would you have brought up the mis-marked point immediately?

IN CLOSING

I feel bad for these dealers because despite their cluster of mistakes, they are very friendly and great, personality-wise. I later came back and gave the $48 to the base dealer because he was such a nice guy through it all.

Reader John K is a craps dealer in Atlantic City, and he states that dealers at Resorts have some of the lowest rate of pay in Atlantic City. You get what you pay for, and it seems that Resorts is what they call a ‘break-in’ house, where new dealers get on the job training.

If they’re inexperienced, I’m sure they will get better as time passes. I still don’t understand how the box missed those mistakes. Actually, I do…he was napping.

Blame the box.

Posted in: Craps, Gambling

0 thoughts on “Dealer Mistakes, Let It Go or Ask for Correction?

  • Ok , RG .
    What would you have done if you were betting like u usually do and u had the PL bet ? Would u have waited to the 7 out to complain or demanded payment when the 8 rolled ?

    • RoadGambler says:

      The old AP in me says I would have waited because then you get effectively two points.

      However, now that I have friends who are dealers and supervisors, I say that it’s situational. If I was a table with a friend who was working, I would have brought it up.

  • Dealers all make mistakes. What I found to be the crazy part was all the players said nothing. At one point a guy is cheering for the 8. Then he starts cheering for the 6 when they changed it.
    I would have called it out when the other end first mis-marked it.

  • I had a similar experience years ago at a local casino where they miss placed my come bet. I alerted them right away of the mistake, after a quick call to verify the calling of the dice it was placed on its proper number. It was a dead table around 2am on a Thursday morning so I’ll chop it up to inattentiveness on the dealers part. The come bet ended up being hit the next roll followed by a 7 out.

  • Payout mistake, I’m with you. I don’t care what the amount may be I bring it up. The casinos make enough money they don’t need “tips” I don’t want to make as well. Hopefully they can fix it fast. But when they don’t I have to admit I ask to have my bets go off. Being the superstitious type that I am, I don’t like long delays in the roll, especially due to dealer screw ups.
    As for the point mark mistake, I’m shocked they allowed a roll during the fill. I have NEVER seen that before. The box man definitely isn’t paying attention to the roll and most likely the stick isn’t fully paying attention to the other dealers and how they mark considering the mass of chips getting piled up in the middle of her area. Just a recipe for disaster. I probably only say something right away if I’m on the end of the mismark because I’m not really paying that much attention to the other end anyway. But I definitely say something if I was on your end and the stick makes a change from correct mark to bad mark. After the “change” there was an 8 rolled. What if the very next roll is a 7?

    • RoadGambler says:

      If the next roll is immediately a 7, you bet that I would have complained right there on the spot. If that had happened, it might have been one of those instances where there was no harm and no foul because the bets would have lost any anyways, regardless of the point. But it would have been interesting to see, so I would have complained just out of curiosity.

  • I was in Vegas 2 weeks ago at the Park MGM, and the dealer (who seemed very capable to that point) paid me $75 (3 green) for my winning $15 (3 red) line bet. He was very grateful when I pointed it out.

  • John Koryto says:

    The casino industry is very much like nearly every other profession out there. You have some employees who are very complacent and are there just to put in their eight hours and go home and you have others who take pride in a job well done. Sitting box can get to be very tedious and mind numbing at times but that is not an excuse for not being as observant as to what is going on as he should be. Mistakes happen. If it becomes a pattern then something needs to be done to remedy the situation. All that being said I think you should call out each and every mistake you see, whether it’s in your favor or the houses favor. Human nature dictates that, for the majority, mistakes made that benefit the player will never see the light of day. Karma be damned. Just my opinion.

  • Those dealers were just having a bad day. Just before your 9 dollar mispay at about 46:40 you listed the throw as a 9 and they marked it as a 10. I replayed it several times and can’t tell if the stick is saying 9 or 10. I do not play a lot so when I do I normally have to pay attention to MY bets very closely. If I do see a payout I do not understand I will just ask the dealer(very nicely) to explain it. For the most part they seem to be happy to explain it. To make myself feel a little better I always ask it as if I am just learning.(which I am)

  • Happened to me in AC the other week. Dealer must have seen me look at my chips a bit after a payout. The next hit he added $2 and gave me a knod. All good.

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